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Version 6.3 |
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Accessing ServicesThe Signal component automatically stats the service application when you call your own account. The same application is started if you dial any *NN number, where NN is any 2-digit number. The service application checks how it was invoked. If it was launched to serve a *NN call, it uses NN as the function code. Otherwise, it presents the functions menu and asks you to enter the function code. You can invoke the service application by calling your Account from any device and using the voicemail application Access PIN feature. You can invoke the service application by using the Auto-Attendant application Service Access feature. Access PINsAccess PINs (numeric passwords) are required to access the service application from the
voicemail application and/or auto-attendant application.
Use the WebUser Interface or a XIMSS client to set these PINs:
Mailbox ManagementThe service application allows you to check
the content of your Account Mailboxes (folders).
You can bypass the mail service menu and connect to you Inbox Mailbox directly by dialing *51. Follow the Mailbox Management menu to listen to your messages, to mark your messages as read, to mark your messages for deletion, and to forward your messages to other extensions. Voicemail GreetingThe voicemail application checks if your Account File Storage contains a mailprompt.wav file. If this file can be read, it is used as your voicemail greeting, otherwise the standard greeting is played. You can create, modify, or remove your personal greeting using any of the File Storage modification methods - FTP, WebUser Interface, etc. You can create, modify, or remove your personal greeting by starting your service application and selecting the Greeting Modification option. Custom GreetingYou may want to create custom greetings in your Account to leave personal messages or announcements for certain callers. Each custom greeting is associated with a PIN, and a caller needs to know the greeting PIN to listen to the custom greeting. Dial *53 or connect to your service application and
enter the 53 code to edit your custom greetings.
Custom Greetings are stored in your File Storage as private/greetings/NNNNNNN.wav files, where NNNNNNN is the greeting PIN. You can also create, modify, or remove your custom greetings using any of the File Storage modification methods - FTP, WebUser Interface, etc. Call Park and Parked Call Pick upYou may want to "park" a current call by disconnecting from the peer without breaking the call. Later you can reconnect to the peer (to "pick up" the call), using the same or a different phone or device. To park a call, use the phone "blind transfer" function to transfer the peer to the *55 number. The peer will be connected to a service application playing music-on-hold, and your device will be disconnected. To pick up a call, dial the *57 number from any of your own devices. The service application finds your parked call and connects you to the peer. You may want to use any device to pick up your parked call. Dial your own number
to connect to your voicemail application and use
the Access PIN feature to access your service application.
You can park several calls at the same time. When you pick up the parked calls, they are retrieved in the same order they were parked. You may want not to send music-on-hold to a parked call (for example, when you park a conference call with active participants). Blind-transfer a call to the the *56 number for "silent parking". If you dial the *55 or *56 number,
your own call will be parked.
A "parked peer" can press the # button to disconnect. Missed Call Pick upIf you have just missed a call and the call is being answered with the voicemail application, you can pick up that call while the caller is leaving you a message. Dial *59 or connect to your service application and enter the 59 code to pick up a missed call. Personal ConferencingYou can use your CommuniGate Pro Account for multi-party conferencing. Use the WebUser Interface to set the Conference PIN. Send this PIN to the parties you want to have a conference with. Dial *61 or connect to your service application and enter the 61 code to activate your personal conference. Now you are the Conference Host. Other participants can dial into your Account to connect to your voicemail application and select the Conference option. If they enter the correct Conference PIN, they will be joining your conference. If you try to start your conference when it is already active (you have started it using some other device), you will be joining the conference as a participant. Dial *65 or connect to your service application and enter the 65 code to "clear" your personal conference. You can now start a new conference, even if there is an active conference in progress. Last Call ReturnYou can return the last call received by your Account. Dial *69 and the service application will retrieve the information about the last incoming call, and it will redirect your device to the originator of that call. Dialing OutYou can ask the system to make a call for you. Dial *40 or connect to your service application and enter the 40 code, and enter the number you want to call. The system will dial that number on your behalf (on behalf of your Account). Speed DialYou can use the system to help you quickly dial the most often used addresses and/or phone numbers.
Dial *4N or connect to your service application and enter the 4N code, where N is the speed-dial digit code. The system will dial that number on behalf of your Account. Diverting CallsUse the WebUser Interface to specify a simplified "Divert" Rule, or you can
use your phone to create or remove this Rule:
You can enable or disable the Divert Rule using your phone (this Rule must already exist):
Blocking Call IDWhen making calls to PSTN, you may want to block your system from sending your phone number
information to the called party.
You can also control that setting using your phone:
Incoming Call Pick upThe system can be configured to allow you to answer incoming calls directed to other users. When you hear an incoming call alerting for a different user (or you detect such a call via other means), you can dial a special number to answer that call. By default, the Router records direct all calls made to
8nnn to the pickup application.
You can pick up incoming calls directed to a different user only if that user has granted you the Call Control access right, or if you have the CanControlCalls Domain Access right. |